Kristyn Wong-Tam
MPP TORONTO CENTRE
August 9, 2024
By Email and Post Mail
Samuel Grosz, Owner
Chaim Sachs, General Manager
Owners and Managers of 77 Howard Street
Wellesley Parliament Square (WPSQ)
c/o 260 Wellesley Street East, Unit 101
Toronto ON M4X 1G6
Dear Owners and Property Managers of WPSQ,
I am writing in response to your agent’s letter dated August 1, 2024, regarding the costs and harm faced by your tenants at 77 Howard Street. While I recognize your crisis communication representative’s detailed account of the events following the power interruption on July 16, I must express my continued concern for the well-being of the tenants and address several points that remain unresolved. I will also be reaching out to the office of Toronto Centre’s local City Councillor and the Mayor of Toronto to share my concerns.
In your response to me, you asserted that the many of the stories tenants are sharing with my office are untrue. My office and I have independently verified everything that we communicated with you — we have seen tenants’ units ourselves. I will not waste time debating facts when you have not responded in full to your tenants. I am confident that when you prioritize responding to your tenants' requests that you will not make such claims.
Should you disagree with my perspective, I encourage you to temporarily move into a damaged unit at 77 Howard Street to experience what tenants are enduring.
First, I want to acknowledge the efforts made by your team to restore essential services in the days following the incident. However, ongoing communication with your tenants since my initial letter has made me aware of ongoing issues that you cannot continue to ignore.
- Ongoing Maintenance Concerns: Despite your assertion that the property has undergone recent maintenance, tenants continue to report long-standing issues. One resident has documented leak complaints that date back over ten years. This suggests a pattern of inadequate response to maintenance requests which predates the recent incident. If the catastrophic failures happened because of your negligence, you owe tenants reimbursement through your insurance.
- Safety Concerns: A tenant has reported that during a recent power outage (that the tenant was not given notice of in advance), there were no emergency lights in the building, forcing them to use a flashlight to exit. Your high-rise building is home to many tenants living with disabilities. Their experience raises serious safety concerns, particularly for those with accessibility needs and in the event of an emergency evacuation.
- Persistent Power and Water Issues: Despite your statement that power was fully restored by July 31, we have received reports of subsequent outages that many tenants received no notice of. Another tenant still does not have access to consistent hot water in their unit. You must ensure tenants can anticipate power outages and water cut-offs. All of your tenants deserve consistent access to hot water.
- Impact on Vulnerable Residents: The prolonged disruption has had a particularly severe impact on vulnerable tenants. For example, one resident with diabetes reported significant difficulties managing their condition during the outage due to lack of access to refrigeration and proper food storage. This tenant was additionally stressed earlier this week when a power outage happened, which the tenant was not informed of in advance as the tenant had to ensure their diabetes medicine remained cooled within specific temperatures.
- Financial Burden on Tenants: Many tenants have incurred substantial costs due to these incidents, including hotel stays, replacement of spoiled food, and other out-of-pocket expenses. Some report that their insurance will not cover these costs as the building was deemed "safe to stay" despite internal temperatures reaching 30°C with 70% humidity. Other tenants have not heard back about their requests for the incident report that their insurance companies require them to submit claims to their tenant insurance company. Please do not deflect from your financial obligations, saying that tenants should use their tenant insurance when you do not provide them with the documentation that they need to do this. Furthermore, only a third of the laundry machines in your building are currently working — forcing tenants to use more expensive laundromats that they must travel a longer distance to get to. These costs are continuing to add up. You must prioritize answering all of your tenants in a timely fashion.
In light of these ongoing concerns, I urge you to reconsider the requests outlined in my previous letter:
- Provide rent abatements to reflect the hardships endured by tenants.
- Reimburse tenants for expenses incurred due to the power outage and flooding.
- Implement a freeze on rental increases for 2025.
- Honour all existing leases, including for those who had to relocate temporarily.
- Prioritize repairs and renovations of damaged units.
- Ensure immediate access to neighbouring buildings’ laundry facilities
Furthermore, I request that you provide a comprehensive plan addressing the following:
- How you intend to improve the building's electrical infrastructure to prevent future incidents.
- How you will address the backlog of maintenance requests — particularly requests related to water leakage and electrical issues.
- How you will ensure the safety of all tenants, especially those with accessibility needs, during any future emergencies.
Your tenants are living with a severe disruption and many have spent thousands of dollars on replacing lost food and belongings, as well as alternative accommodations since your building’s catastrophic incident. I hope that your future communications focus less on attacking their legitimate grievances and that you instead prioritize making them financially whole.
Thank you for your attention to this matter. I look forward to your timely response to this letter by August 13, 2024 or sooner. Should you have additional questions, you can reach my office by email at [email protected] or by phone at (416) 972-7683.
Sincerely,
Kristyn Wong-Tam
Member of Provincial Parliament for Toronto Centre