July 11, 2025 Tribunal-related Letters to the Ontario Ombudsman

July 11, 2025

Mr. Paul Dubé

Ombudsman of Ontario

483 Bay Street

10th Floor, South Tower

Toronto, ON M5G 2C9

Re: Request for Clarification on LTB Investigation Follow-Up and Recommendation Compliance

Dear Mr. Dubé,

I am writing to you in my capacity as the Member of Provincial Parliament for Toronto Centre.  I am writing to request that you provide an update on the implementation of recommendations in your 2023 report, Administrative Justice Delayed, Fairness Denied, about the Landlord and Tenant Board (LTB).

My office continues to hear from constituents who are frustrated and harmed by ongoing delays at the LTB.  The LTB backlog remains significantly above pre-2019 levels.  Available data shows that tenant applicants still wait for an average of over 250 days for a hearing.  Before 2019, tenant applicants only had to wait for 40 days. Additionally, the LTB's digital-only model and removal of the right to an in-person hearing limits access to justice.  There has been a dramatic drop in same-day mediation and case resolution rates.  These ongoing problems are making Ontarians lose faith in Ontario's Tribunals system.

Concerningly, Tribunals Ontario and your office report contradictory statistics about which of your recommendations have been implemented. Your 2023/24 Annual Report says that action has been taken on 35 of 61 recommendations.  Meanwhile, Tribunals Ontario claims to have “fully addressed” 79 percent of your recommendations.  The public deserves to know what has actually changed—and what has not.

To help provide transparency for Ontarians, I am writing to ask that your office provide the following:

  1. A public clarification on which of your 61 recommendations have been acted upon and which remain outstanding.
  2. An explanation of how your office determines when a recommendation has been “addressed” or “fully implemented.”
  3. Consideration of Tribunal Watch Ontario’s request that you reopen your investigation due to remaining issues at the LTB.

Ontarians are losing faith in their administrative justice system.  Your office can help restore that trust by ensuring transparency and accountability from Tribunals Ontario. 

I would welcome the opportunity to meet with you or your staff to discuss this matter further.  Please do not hesitate to reach my office by calling (416) 972-7683 or emailing [email protected].

I look forward to your response.

Yours sincerely, 



Kristyn Wong-Tam

Shadow Attorney General

Member of Provincial Parliament for Toronto Centre

120 Carlton Street, Suite 401

Toronto, Ontario

M5A 4K2 

 


 

July 11, 2025

Mr. Paul Dubé

Ombudsman of Ontario

483 Bay Street

10th Floor, South Tower

Toronto, ON M5G 2C9

Re: Request for Investigation into Overdue Annual Reports from Ontario Tribunals

Dear Mr. Dubé,

I am writing to request that your office consider investigating the growing pattern of delayed Annual Reports from Ontario’s Tribunals. As you know, Annual Reports support transparency and accountability to Ontarians.  Timely disclosure through Annual Reports is required by Ontario's legislation.  

Annual Reports from the Health Professions Appeal and Review Board (HPARB), Health Services Appeal and Review Board (HSARB), and Consent and Capacity Board (CCB) remain outstanding for the 2023–2024 fiscal year.  These reports are now more than fifteen months overdue. This means that two annual reports are now owed to the public. Tribunal Watch Ontario, a non-partisan watchdog, has also been unable to obtain an explanation for these delays. I am concerned that this reflects a dangerous trend. I do not want to see bad habits become bad precedents.

This lack of transparency is additionally concerning because of the responsibilities these Boards hold.  These Boards oversee critical decisions in Ontario’s health care and consent regimes.  As the Shadow Attorney General, these report delays are limiting my ability to assess the  accessibility and functionality of these Boards. This runs counter to public interest. . These delays are also preventing watchdogs such as Tribunal Watch Ontario from raising early alarms.  Elected officials, stakeholders, and Ontarians deserve to know how well Ontario's Tribunals are fulfilling their mandates.

 

Therefore, I am requesting that your office:

  1. Investigate the pattern of delayed Annual Reports, such as the ongoing delays in publishing the 2023–2024 Annual Reports for HPARB, HSARB, and CCB;
  2. Provide recommendations to ensure that reporting obligations at Tribunals Ontario are consistently met.

I would welcome the opportunity to meet with you or your staff to discuss this matter further.  Please do not hesitate to reach my office by calling (416) 972-7683 or emailing [email protected].

I look forward to your response.

Yours sincerely, 

Kristyn Wong-Tam

Shadow Attorney General

Member of Provincial Parliament for Toronto Centre

120 Carlton Street, Suite 401

Toronto, Ontario

M5A 4K2 

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