What is the city doing to help people experiening homelessness?

Right now, all City-operated shelters, respites and 24-hour women's drop-ins remain open and support activities continue. Streets to Homes outreach is ongoing. If you see someone that you think needs help, please continue to call 311 to report it.

Currently the City of Toronto is looking at ways to provide hotel rooms and housing to everyone, not just those who test positive for COVID-19 or are exhibiting symptoms. To date the City has:

  • Announced that they secured 12 hotels with 1,200 hotel beds across a dozen sites as part of the operational response. As of today, five are operational, with plans for seven more to be up and running over the coming week.
  • Staff are working to transition residents from shelters to hotels over the next few days, and 313 people have been moved so far. City staff are also looking into other suitable sites, including university residences, motels, and vacant rental buildings.
  • Announced steps to re-house people in vacant TCHC units. 17 households have already moved in, another 54 are matched with units and are scheduled to move, and 35 more units are in the pipeline to become available soon to families in need.

If you are experiencing homelessness call the City’s Central Intake Line at:

  • 416-338-4766
  • 1-877-338-3398 (toll-free)

You will be asked about your current health and recent travel history and then referred to available shelter, respite site or isolation site.
For more information about the locations of shelters or respite sites, visit the Homeless Help web page (please note, drop in and out of the cold information is being updated). You can also get more information about housing supports, such as Access to Housing and Toronto Community Housing.

Phone: 416-392-7903
Constituency Office: 100 Queen St W A5, Toronto, ON, M5H 2N2