Members of the general public who are concerned about someone they see on the street should call 311 or, in the case of emergency, 911.

Anyone who needs emergency shelter should call 311 or Central Intake at 416-338-4766 or toll-free at 1-877-338-3398.

Streets to Homes has a pool of workers helping individuals who are sleeping outside or street-involved find a safe place to rest, permanent housing, or find washrooms, showers, laundry, and health care services. The Streets to Homes Assessment and Referral Center is available to call 24 hours a day at 416-392-0090

For information on other outreach programs please click here

The Shelter, Support & Housing Administration Division (SSHA) ensures that homeless people and people at risk of homelessness have a range of shelter and affordable housing options and provides temporary shelter and support for homeless individuals and families while assisting them to achieve permanent housing solutions.

Make a Complaint About Housing & Homelessness Services

View the City's Shelter, Support & Housing Division Staff Directory


Shelter Directory

Phone: 416-392-7903
Constituency Office: 100 Queen St W A5, Toronto, ON, M5H 2N2