Communications Advisor & Constituency Assistant – Job Posting
Kristyn Wong-Tam is the City Councillor for Ward 13 - Toronto Centre: a fast-paced, high-intensity and always evolving downtown ward with over 120,000 residents, 14 dynamic neighbourhoods and five Business Improvement Areas.
This position is ideally suited for an energetic self-starter who is keenly interested in municipal government and politics and understands the importance of using a range of communications strategies, including digital and social media, to reach beyond traditional networks. Reporting through the Chief of Staff and the Manager, Outreach & Strategic Communications, the Communications Advisor & Constituency Assistant will support the comprehensive communications strategy that leverages a range of tools to reach and engage residents.
Constituency Support (40%)
- Provides constituency outreach, support and strategic planning. Monitors current issues that may have an impact on the constituency.
- Ensures that constituent inquiries/concerns are addressed and records are maintained. Follows up on requests/inquiries made by the Councillor to City staff.
- Undertakes research and analysis for the Councillor with respect to policy matters and divisional services/programs as they relate to constituency/public inquiries and concerns. Discusses the same with City staff for appropriate actions and response.
- Works with City staff across the City of Toronto to advance key local priorities.
- Arranges public meetings, meetings with constituents and other community events. Assists and/or represents the Councillor at meetings/events.
- Develops and ensures maintenance of Councillor’s contacts through an electronic database or other means.
- Undertakes special assignments as requested by the Chief of Staff and Councillor.
Communications Support (60%)
- Support the development and execution of a comprehensive content strategy to extend the Councillor’s ability to engage residents, share information, and solicit feedback.
- Manage the social media accounts and generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news).
- Leverage graphic design, photos, and videos to create high performing digital content for campaigns across multiple channels (website, email, SMS, Facebook, Twitter, Instagram, Youtube, etc).
- Grow email lists and social media followings and engagement organically and through digital strategies.
- Create and provide feedback on a range of materials for public release, including newsletters, media releases, press conferences, letters to residents, and editing the Councillor’s weekly E-Blasts.
- Provide strategic support and communications advice on local and city-wide issues and opportunities.
- Support a rapid and effective response to unexpected challenges and opportunities that may arise.
Track and provide regular reports on communications strategy performance.
Knowledge & Experience
- College diploma or University degree in a related field, or equivalent experience, with 3-5 years experience in communications, project management, or as a political staffer.
- Strong writing and editing skills.
- Highly developed verbal and written communications skills with the ability to present complex information to a variety of audiences.
- Strong capacity for research, analysis and synthesis of detailed information.
- Direct experience in social media content and community management.
- Ability to deliver creative content (text, image and video).
- Understanding of the Toronto political landscape and pressing issues, such as housing, public health, transit, social services, equity and social justice.
- Knowledge of City of Toronto divisions, services and constituency reporting processes.
- Advanced knowledge of project management, relationship management and constituency services.
- Experience with graphic design, photography, videography, and editing software.
- Excellent time management and organizational skills.
- Ability to work with assignments demanding critical judgement, analytical thinking and creative problem-solving.
- Available to work evenings and occasional weekends as required.
- Ability to work within a fast-paced, highly collaborative environment and meet tight deadlines.
- Proficiency and experience working in a computerized environment.
The position is a fixed-term, full-time contract starting in February 2021 until November 2022 (the end of the Council term). We are working remotely temporarily due to COVID-19 but the position will be based out of City Hall.
Hours & Compensation: 35 hours per week, not including occasional evenings and weekends (which will be counted as lieu time). Salary information available upon request. This position includes full health and dental benefits.
Deadline for Application: Friday, January 22nd at 5:00 pm. Only candidates selected for an interview will be contacted.
Please send your resume and cover letter to firstname.lastname@example.org using the subject line “Application: Communications Advisor” outlining why you are interested in the position as well as highlighting your relevant experiences. We thank all interested applicants; however, only those candidates being considered for an interview will be contacted.