Customers behind on electricity or natural gas bill and face having service disconnected may qualify for emergency financial help through the Low-income Energy Assistance Program (LEAP). Find more information about LEAP here.
There are also special customer service rules available for low-income households. Customers need to meet certain criteria to qualify for these programs. Ontario Electricity Support Program (OESP) Customers of an electricity utility and in a lower-income home may qualify for a reduction on your electricity bill through this program.
Toronto Hydro’s Customer Care team is available to help with billing concerns and payment options for electricity bills. Financial assistance programs are available to help those experiencing financial hardship. Electricity disconnection has also been suspended.
Starting March 24, residential and small business hydro customers will pay the off-peak rate (10.1¢/kWh) no matter what time of day the electricity is consumed. The Government of Ontario has indicated this will be in place for at least 45 days. This pricing will be applied automatically – no customer action is required. Some customers may receive a bill before their utility or unit sub-meter provider is able to implement the price change, in which case they will receive a credit on the following bill.