Employment Insurance (EI)
If you have already applied for EI Regular benefits but are not yet receiving benefits, you will automatically be assessed for the CERB.
Step 1: Ask your employer for a RECORD OF EMPLOYMENT (ROE). They will either give you a paper copy or send an electronic copy directly to Service Canada.
Step 2: Apply as soon as possible (even if you don’t have your ROE yet).
If you can’t apply online, call 1-800-O-Canada (1-800-622-6232)*
*This line is overloaded right now
Important to know:
- March 27: SERVICE CANADA OFFICES ARE NOW CLOSED. We are waiting to hear how the government will help people without a computer and internet.
- You can prove your identity to the government faster online if you use online banking through your bank or credit union.
- As of April 6, there will just be one application site for EI and CERB. you won’t have to pick between them.