City of Toronto Cautions Residents about Responding to Misleading Communications – Toronto Water does not Conduct Door-to-Door Sales

The City of Toronto is receiving complaints from residents who are being given notices such as flyers from independent contractors using door-to-door sales tactics. The notices are designed to appear as if they are City communications about programs and services associated with Toronto Water. 

Toronto Water does not conduct door-to-door sales of any kind and does not sell, partner with or endorse any products or services. The public should be wary of any companies offering health-based testing of Toronto's drinking-water quality or claiming to be working on behalf of the City, or notices saying mandatory City programs require the purchase of services or equipment.

Residents are also advised to exercise caution when solicited for any service and when sharing personal information with people unknown to them. Elderly people are often most at risk for these kinds of solicitations. Anyone suspecting fraud should call the Toronto Police Service at 416-808-2222 or the Ministry of Consumer Services at 416-326-8800.

Residents who have a concern or question about Toronto Water's programs and services can call 311 or visit Residents can also submit certain kinds of water-related service requests online at

Share this page

Connect with Kristyn

Sign Up for Text Updates
Invite Me To Your Event
Community Resources
Contact 311
Phone: 416-392-7903
Constituency Office: 100 Queen St W, A5, Toronto, ON M5H 2N2