Support Resources

If members of the community have concerns about encampments, they should reach out to the appropriate organization.


Information on the COVID-19 response includes focusing on the City’s emergency shelter system, outreach, housing support, sanitation and washroom services, and many other COVID-19 resources.


3-1-1 | 416-338-0889 (TTY) Report concerns about:

Central Intake

Telephone support to individuals seeking access to emergency shelter.

Police Non-Emergency

416-808-2222 | 416-467-0493 (TTY)
Report crimes where no person is in immediate danger (i.e. theft, vandalism, fraud).

Toronto Fire Services General Inquiries

416-338-9050 | [email protected]
Concerns about fire safety in encampments.


In an emergency, always call 911 (fires, crimes in progress, medical emergencies requiring an ambulance).

Please note, in almost all cases, the City of Toronto is aware of encampment locations and Streets to Homes outreach staff engage residents as quickly as possible. Unless there is an emergency or change in the state of an encampment, it is not necessary to report an established encampment to the City and our partners.

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Community Resources
Contact 311
Phone: 416-392-7903
Constituency Office: 100 Queen St W, A5, Toronto, ON M5H 2N2